If you are in dispute with a consumer and want to avoid a court procedure, Alternative Dispute Resolution might be the option for you. Compared with going to court, Alternative Dispute Resolution is usually quicker, simpler and costs less. This term describes all the different ways of resolving a complaint that don't involve going to court. You might know it as 'mediation', 'conciliation', 'arbitration', 'ombudsman' or 'complaints' board'.
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